When can I move in? You may move in during normal business hours which are M/F 9:00 a.m. until 5:00 p.m. Walk in’s welcome but if you can make an appointment, this will ensure we will be in the office & not working out on the grounds & will not miss you. You may call 615-259-7500 to make an appointment.
How much notice needs to be given before I move out and what is the vacate policy All contracts are month-to-month. We require a 1 week notice to vacate. All units are required to be swept out upon vacating & no items left in unit. If any items are left behind/abandoned, we will have to hire a junk removal company to dispose of said items & the customer will receive a bill for this service. No refunds or Pro-rates.
What is the Late Rent Policy We allow a 5 day grace period after your due date as a courtesy. If rent remains past due on the 6th day, a $20.00 late fee will apply. If rent remains past due on the 16th day, a second late fee of $20.00 will apply. Auctions begin at 30 days past due.
What type of documentation do I need to provide in order to rent a space? We require a government-issued photo ID (example: driver’s license, state ID, or passport) and a signed form giving consent to perform a criminal background check. The fee to process the background check is $20 due up front.
Do I need to sign a long-term lease? No, we rent on a month-to-month basis unless the customer requests otherwise.
How do I make a payment? You can pay in person, mail a check or money order or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly.

Our Kiosk is available for payments 24/7.
Are refunds and/or pro-rates allowed? No.
What forms of payment do you accept? Checks, cash, money orders, VISA, MasterCard, American Express & Discover.
Do you sell boxes and storage supplies? No.
How do I know how much storage space I will need? You can either use our Storage Calculator on our website or call our manager for assistance.
Are there any items that I am NOT able to store? Liquids, explosives, flammable liquids, toxic materials and perishables. Also, we do not allow storage of any type of motorized vehicles or equipment. Please contact us if you have any questions regarding a specific item.
Does there have to be someone in the office to let me through the gates? No. At the time of signing you will be given your own security pass code that will allow you access to your unit during normal access hours. Please note, the gates may not be accessible during inclement weather.
Do you have handcarts and dollies available at your facility? Yes. You are welcome to use our complimentary carts to move in.

Renters Insurance

Is renters insurance required? No, however, we do suggest each customer obtain their own renters insurance as TLSS is not responsible for any damage of any sort to personal property stored on property.